ATTGEN01 OpeningATTGEN02 DescriptionATTGEN03 Form of PaymentATTGEN04 Previous ContactATTGEN05 Other ContactATTGEN06 ResolutionATTGEN07 Additional CommentsATTGEN08 Records ProvidedATTGEN09 Closing
This required section givesthe name of the individualwriting this letter and of thethe Agency to whom the letteris addressed. Press [Ctrl+F1]for more information.This optional section enablesyou to describe the product orservice and explain why it wasunsatisfactory. Press[Ctrl+F1] for moreinformation.This optional section enablesyou to state the form ofpayment used when purchasingthe product or service. Press[Ctrl+F1] for moreinformation.This optional section enablesyou to state the name of thecompany representative withwhom you made contact and givea brief description of theirresponse to the complaint.Press [Ctrl+F1] for moreinformation.This optional section enablesyou to state if you previouslycontacted an attorney, theBetter Business Bureau, or anyother individual orinstitution regarding thecomplaint. Press [Ctrl+F1]for more information.This optional section statesvarious forms of resolutionsto the problem. You may alsocompose your own problemsolution. Press [Ctrl+F1]for more information.This optional section enablesyou to include any additionalinformation regarding theproduct or service. Press[Ctrl+F1] for moreinformation.This optional section enablesyou to enclose any records orreceipts regarding the productor service you may have withthe letter. Press [Ctrl+F1]for more information.This required section stateshow long you will wait for aresponse from the Agency.You may also state the namesof persons who have copies orrecords of this letter.Press [Ctrl+F1] for moreinformation.
REQUIRED TRANSFER SECTIONCount Field 1 1 1 2 1 2TODATE
REQUIRED OPENING SECTION (SECTION 1 OF 9)
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: [Product] I am writing this letter regarding a product I purchased from . [Service] I am writing this letter regarding service I received from .
This required section includes the name and address of theindividual making the complaint and of the contact person at theOffice of the Attorney General or Better Business Office. Accessthe Expert Guide for more information.Enter the name of the person making the complaint or edit theinformation as desired. Press [F2] to select and paste a recordfrom the Address Manager.Enter the person's street address or edit the information asdesired.Enter the person's extended street address or edit the informationas desired.Enter the person's city or edit the information as desired.Enter the person's state/province or edit the information asdesired. Press [F8] to select a state from the selection box.Enter the person's zip/postal code or edit the information asdesired.Enter an X to include the person's country, if outside the UnitedStates.Enter the person's country or edit the information as desired.Enter an X to include an appropriate account number. Depending onthe situation, the person making the complaint may have an accountwith the company that would be helpful to the Better BusinessBureau or the Attorney General's office if it contacts the company.Enter the account number.Using the format MM/DD/YYYY, enter the date of the letter.Enter the personal title and name of the contact person at theBetter Business Bureau or Attorney General's office. For example,"Mr. Holland Burkman". Press [F2] to select and paste a recordfrom the Address Manager.Enter the contact person's employment title or edit the informationas desired. For example, "Supervisor" or "Manager".Enter the name of the establishment to which this letter is beingsent. For example, the Better Business Bureau or Office of theAttorney General.Enter the street address of the Better Business Bureau or AttorneyGeneral's office or edit the information as desired.Enter the extended street address of the Better Business Bureau orAttorney General's office or edit the information as desired.Enter the city in which the Better Business Bureau or AttorneyGeneral's office is located or edit the information as desired.Enter the state/province in which the Better Business Bureau orAttorney General's office is located or edit the information asdesired. Press [F8] to select a state from the selection box.Enter the zip/postal code of the Better Business Bureau or AttorneyGeneral's office or edit the information as desired.Enter an X to include the country in which the Better BusinessBureau or Attorney General's office is located, if outside theUnited States.Enter the country in which the Better Business Bureau or theAttorney General's office is located or edit the informationas desired.Edit the salutation provided by the program or press [F8] forsuggestions. NOTE: If this field or the following name field isleft blank, it will not be printed.The program completes the name of the contact person by transferringthe information from a previous entry. You can modify theinformation without affecting earlier data.Enter an X if you purchased a product.Enter an X to state where the product was purchased.Enter the name of the company that sold the product.Enter an X to briefly describe the product.Use this space to describe the product.Enter an X if you received a service.Enter an X to state who performed the service.Enter the name of the company that performed the service.Enter an X to briefly describe the services received.Use this space to describe the services received.
Dear
OPTIONAL DESCRIPTION OF PRODUCT/SERVICE SECTION (SECTION 2 OF 9) On ,
Enter an X to include a paragraph describing the product or serviceand a detailed explanation of your complaint.Enter an X to begin a descriptive paragraph with the date (forexample: "On August 21, 1994, ...").Using the format MM/DD/YYYY, enter the date on which the product waspurchased or service was provided.Use this space to describe the product or service and the reasonsfor your complaint.Enter an X to include additional information regarding the productor service and the reasons for the complaint.
OPTIONAL FORM OF PAYMENT SECTION (SECTION 3 OF 9) I paid for this by check in cash by credit card [card name:] , , in the amount of $ . [Compose your own form of payment paragraph.]
Enter an X to include a paragraph that explains the method ofpayment and the amount paid. For example, "check" or "credit card".Enter an X to select a program supplied sentence, rather than yourown customized sentence.The program completes this field by transferring information fromthe Opening section. You may modify the information by returning tothat section.Enter an X if the payment was made by check.Enter an X if the payment was made in cash.Enter an X if the payment was made by credit card.Enter an X to include the name of the credit card.Enter the name of the credit card.Enter the amount paid for the service or product.Enter an X to compose your own paragraph regarding paymentinformation.Use this space to explain payment information.
OPTIONAL PREVIOUS CONTACT SECTION (SECTION 4 OF 9) I contacted on , and explained that the was unsatisfactory. [Compose your own previous contact paragraph.] [Briefly describe the response of the person contacted] Failure to receive an appropriate response to this problem has prompted me to write directly to you.
Enter an X to include a paragraph that explains previous contactwith a company, the representative contacted, and the explanationgiven to the representative.Enter an X to select a program supplied paragraph, rather than yourown customized paragraph. Complete this paragraph by stating therepresentative contacted, the date contact was made with thecompany, and the explanation given to the representative.Enter the title and name of the representative contacted. Forexample, "Ms. Helena Leary".Using the format MM/DD/YYYY, enter the date on which therepresentative was contacted.The program completes this field based on whether you selected"Product" or "Service" in the Opening section. To modify thisfield, you must return to that section and select the other option(Product or Service).Use this space to include additional information given to therepresentative.Enter an X to compose your own paragraph regarding previous contactwith a company representative.Use this space to include information given to the companyrepresentative.Enter an X to include a paragraph describing the response of thecompany representative.Use this space to describe the response of the companyrepresentative.Enter an X to include this sentence.
OPTIONAL OTHER CONTACT SECTION (SECTION 5 OF 9) On , I contacted the Better Business Bureau in an attorney [other] and explained that the was unsatisfactory. The suggested that I contact you about my complaint because [Compose your own previous contact paragraph.] [Enter an additional paragraph if desired.]
Enter an X to include a paragraph regarding any previous contactmade to an attorney, the Better Business Bureau, or any other personconcerning the contents of this letter.Enter an X to state specifically who was contacted and when theprevious contact was made.Using the format MM/DD/YYYY, enter the date on which contact wasmade.Enter an X if the Better Business Bureau was contacted.Enter the city where the Better Business Bureau is located.Enter an X if an attorney was contacted.Enter an X if any other person or institution was contacted.Briefly state who you contacted.The program completes this field by transferring information fromthe Opening section. You may modify the information by returningto that section.Use this space to briefly describe why the product or service wasunsatisfactory.Enter the name of the institution who referred the complaint. Forexample, the Better Business Bureau or an attorney. This shouldbe the same institution previously chosen above.Use this space to briefly explain why it was suggested that theBetter Business Bureau or Attorney General be contacted.Enter an X to compose your own paragraph regarding previous contactmade about the complaint.Use this space to include additional information regarding thecomplaint.Enter an X to compose your own additional paragraph regardingprevious contact made about the complaint.
OPTIONAL RESOLUTION SECTION (SECTION 6 OF 9) I would appreciate your assistance in resolving my complaint. Please direct to [Service] refund the full cost of the service in the amount of $ . perform the service again at no charge. [Product] repair the product. If the product cannot be repaired, I would like a replacement product. If the product cannot be replaced or repaired, I would like a full refund of the purchase price. send me a replacement product. If the product cannot be replaced, I would like to repair the defective product. If the product cannot be replaced or repaired, I would like a full refund of the purchase price. refund the full purchase price of $ . If I must return the product, please direct to make arrangements to pay the expenses of the return. [Compose your own problem resolution.]
Enter an X to include a paragraph that explains how the problemshould be resolved.Enter an X to select a program supplied paragraph, rather than yourown customized paragraph.The name of company that provided the product or service istransferred from the Opening section. To modify this field youmust return to that section.The program completes the checkbox if services were performed bytransferring the information from the Opening section. To modifythis field you must return to that section.Enter an X to request a refund of the services performed.The program completes the cost of the service by transferring theinformation from a previous entry. To modify this field you mustreturn to where the information was originally entered.Enter an X to request that the service be performed again at nocharge.Enter an X to compose your own paragraph that explains how theproblem should be resolved.Use this space to describe the proposed resolution.The program completes the checkbox if a product was purchased bytransferring the information from the Opening section. To modifythe information you must return to that section.Enter an X to request that the product be repaired.Enter an X to request that the product be replaced if the companyis unable or unwilling to repair the product.Enter an X to compose your own paragraph that explains how theproblem should be resolved if the product is not repaired.Use this space to describe the proposed resolution.Enter an X to request a refund of the purchase price.Enter an X to request a replacement product.Enter an X to request that the defective product be repaired if thecompany is unable to send a replacement product.If the product cannot be replaced, enter the name of the person orcompany by whom you would like the defective product repaired.Enter an X to compose a paragraph that explains how the problemshould be resolved.Use this space to describe the proposed resolution.Enter an X to request a refund of the purchase price, if the companydoes not repair or replace the product.Enter an X to request a refund of the full purchase price.The program completes the price of the product by transferring theinformation from a previous entry. To modify this field you mustreturn to where the information was originally entered.Enter an X to compose your own paragraph that explains how theproblem should be resolved.Use this space to describe the proposed resolution.Enter an X to include a sentence that requires the company to paythe cost of returning the product to the company.Enter the name of the person or company responsible for paying allexpenses of returning a defective product, or edit the transferredinformation. Modifying this information will not affect earlierdata.Enter an X to include your own paragraph that explains how theproblem should be resolved.Use this space to describe the proposed resolution.Enter an X to include an additional paragraph for furtherexplanation of how the problem should be resolved.Use this space to provide an additional explanation.
OPTIONAL ADDITIONAL COMMENTS SECTION (SECTION 7 OF 9) [If desired, compose your own paragraph with additional comments.] [If desired, compose an additional paragraph.]
Enter an X to compose a paragraph of additional comments.Use this space to include any additional comments.Enter an X to compose a second paragraph of additional comments.
OPTIONAL RECORDS PROVIDED SECTION (SECTION 8 OF 9) Enclosed are copies of my records, including
Enter an X if copies of records will be enclosed. For example,charge slips or repair bills.Use this space to list the records included with the letter. Forexample, charge slips, repair bills or previous correspondence.
REQUIRED CLOSING SECTION (SECTION 9 OF 9) I look forward to hearing from you soon regarding my problem, and will wait days before seeking further assistance. [Compose your own closing paragraph] If you have questions or need additional information, please contact me at the address given above. I can also be contacted by phone at extension or extension . A fax can be sent to . [Optional enclosure and carbon copy lines]
This required section provides for a closing paragraph. A closingshould state how much time will be given before further action willbe taken, and advise the Better Business Bureau or Attorney Generalon how to contact you.Enter an X to select a program supplied sentence that requests thecompany's response within a certain number of days.Enter a reasonable number of days (usually between "10" and "20")that you will wait before taking further action.Enter an X to include your own closing paragraph.Use this space to close the letter and request a response.Enter an X to request that you be contacted by mail and/or phone.Enter an X to include phone numbers where you can be reached.Enter an X to include a phone number at which you can be reachedduring non-business hours.Enter a non-business phone number or edit the information asdesired.Enter an X to include a phone extension number.Enter a phone extension number or edit the information as desired.Enter an X to include a phone number at which you can be reachedduring business hours.Enter a business phone number or edit the information as desired.Enter an X to include a phone extension number.Enter a phone extension number or edit the information as desired.Enter an X to include a facsimile number.Enter a facsimile number or edit the information as desired.Edit the program supplied complimentary closing or press [F8] toselect a closing from the selection box.The program completes the name of the person sending this letter bytransferring the information from a previous section. You may alsoedit the information as desired without affecting earlier data.Enter an X to include a listing of attachments, enclosures, orpersons to whom copies of the letter are being sent.Use this space to enter information regarding enclosures or copiesor press [F8] to select another choice. For example, "Enclosure" orCopy To".Use this space to enter corresponding information. For example, adescription of the enclosure(s) or the name of a party receiving acopy.
Sincerely, +
ADDR3
Account Number:
TOADDR
I am writing this letter regarding a product I purchased from
BFREE6
I am writing this letter regarding service I received from
BFREE6
BFREE6
BFREE6
I paid for this
by check
in cash
by credit card
in the amount of
BFREE6
I contacted
and explained that the
was unsatisfactory.
BFREE6
BFREE6
BFREE6
Failure to receive an appropriate response to this problem has
prompted me to write directly to you.
, I contacted
the Better Business Bureau in
an attorney
and explained that the
was unsatisfactory.
BFREE6
suggested that I contact you
about my complaint because
BFREE6
BFREE6
BFREE6
I would appreciate your assistance in resolving my complaint. Please
direct
refund the full cost of the service in the amount of
perform the service again at no charge.
repair the product.
If the product cannot be repaired, I would like a
replacement product.
If the product cannot be replaced or repaired, I
would like a full refund of the purchase price.
send me a replacement product.
If the product cannot be replaced, I would like
to repair the
defective product.
If the product cannot be replaced or repaired, I would
like a full refund of the purchase price.
refund the full purchase price of
If I must return the product, please direct
to make arrangements to pay the expenses of the return.
BFREE6
BFREE6
BFREE6
BFREE6
Enclosed are copies of my records, including
BFREE6
I look forward to hearing from you soon regarding my problem, and will
days before seeking further assistance.
BFREE6
If you have questions or need additional information, please contact
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